Gaffer HQ Ltd · Last updated: 20th May 2026
These Terms and Conditions ('Terms') are entered into between Gaffer HQ Ltd, a company registered in England and Wales (Company Number: 17189389), trading as GAFFER HQ ('we', 'us', 'our'), and you, the person accessing or using our services ('you').
We operate the platform at https://app.gafferhq.uk and any related products or services that refer to these Terms (collectively, the 'Services').
You can contact us at:
By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must stop using the Services immediately.
We reserve the right to update these Terms at any time. We will publish the updated version of these Terms at app.gafferhq.uk/terms. If we have a valid email address for you, we will give you at least 30 days' notice of material changes by email. Continued use of the Services after the effective date of any revised Terms constitutes your acceptance of those changes.
The Services support grassroots youth football team managers and adult team managers, and referees across England.
The Services enable managers to post team availability and arrange friendly fixtures, post and discover local tournaments, find and contact referees, and discover local pitch facilities. Referees can list their availability and respond to booking requests.
Pitch facilities are shown for information only. GAFFER HQ provides a map view, pitch type, and a publicly available URL to the facility's own website. We do not facilitate or process pitch bookings. Any booking is made directly between you (or another third party) and the facility.
We are a connecting platform — we are not a party to any arrangement made between users, or between a user and any third party.
We do not verify, and will not be liable to you in respect of, the identity, qualifications, or suitability of any user listed on the platform.
We do not arrange, guarantee, or take responsibility for any fixtures, referee engagements, or pitch use arranged through the Services.
Any fixture arrangement or referee engagement made through or as a result of using the Services is an agreement solely between the relevant parties, including any associated payments. GAFFER HQ is not a party to any such arrangement, and we will not be liable for any loss, injury, dispute, or inconvenience arising from arrangements or engagements.
To use the Services, you must create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you become aware of any unauthorised use of your account.
You must be 18 years of age or older to create an account on GAFFER HQ. By registering, you confirm that you are 18 or over.
If we determine or reasonably suspect that you are under 18, we may suspend or delete your account immediately without notice to you or liability to you.
All content, software, code, design, trademarks, and materials forming part of the Services ('Our Content') are owned by or licensed to Gaffer HQ Ltd and are protected by copyright, database rights, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose. You may not copy, reproduce, distribute, sell, or otherwise exploit any part of the Services or Our Content without our express prior written permission.
You retain ownership of any content you submit to the Services (such as availability posts, tournament listings, team data) ("Your Content"). By submitting Your Content, you grant us a free of charge, non-exclusive licence to store, display, and use Your Content for the purpose of operating and improving the Services, and exercising our rights and performing our obligations under these Terms.
You must:
You must not:
In the event of any actual or suspected breach of these Terms, or where we determine it necessary to protect users or comply with applicable law (including the Online Safety Act 2023), we reserve the right, at any time, without prior notice, and without liability to you or any third party, to take any or all of the following actions:
These remedies are not exhaustive. We may take such other action as we consider appropriate in the circumstances. Where we suspend or terminate an account, you may submit an appeal through the appeals process described in Section 7.
We will use reasonable efforts to keep the Services available, but we do not guarantee uninterrupted access, nor that it will be fault-free. If we are aware of planned maintenance or updates that are likely to affect your experience, we will endeavour to give you reasonable advance notice — though we are not obligated to do so.
We may, without notice to you:
We are not liable to you for any loss or inconvenience arising from unavailability or failure of the Services, or if we modify or discontinue any feature or aspect of the Services.
GAFFER HQ seeks to operate a safe, respectful, and lawful environment.
In line with our obligations under the Online Safety Act 2023, we implement the following measures:
Where you upload a PDF document (for example, a tournament poster), that content is held in a pending review queue and will not be published until it has been manually reviewed and approved by GAFFER HQ. We reserve the right to reject any uploaded content we determine to be inappropriate, harmful, misleading, illegal, or in breach of these Terms or applicable law. We are not obligated to provide reasons for rejection in every case, though we will endeavour to do so. Submission of inappropriate content will result in account suspension/deletion.
We reserve the right to scan, review, and moderate messages sent through the platform's messaging features, including fixture threads. Scanning may be automated (including keyword, profanity, and pattern detection) or manual. We may remove messages, restrict access to messaging features, or take further action where content is found to be abusive, harmful, harassing, or in breach of these Terms. Automated profanity and inappropriate language filtering is applied to all free-text inputs across the platform.
Users may report any content or behaviour they believe to be inappropriate, harmful, or in breach of these Terms using the Report / Flag function available throughout the platform. All reports are reviewed by GAFFER HQ and appropriate action will be taken where warranted. We aim to acknowledge all reports within 48 hours.
Users who believe a moderation decision (including content removal, feature suspension, or account suspension) has been made in error may submit an appeal via the following process: Email [email protected] with the reasoning and explanation of your appeal. We will review all appeals within five working days and notify you of the outcome. Our decision on appeal is final.
Whilst we take reasonable and proportionate steps to moderate content and protect users, we cannot guarantee that all harmful or inappropriate content will be identified and removed before it is seen. Users are encouraged to use the Report function and to exercise their own judgement when interacting with other users through the platform.
Your right to bring a claim
The Online Safety Act 2023 says that you have a right to bring a claim for breach of contract if:
This does not apply to emails, SMS messages, MMS messages, one-to-one live aural communications, comments and reviews (together with any further comments on such comments or reviews), or content which identifies you as a user (e.g. a user name or profile picture).
This clause is subject to clause 8 (dispute resolution) and clause 10 (limitation of liability).
"Claim": any claims, disputes, losses, or other matters arising from, out of, or in connection with (whether contractual or otherwise), these Terms or the Services.
These Terms, and any Claims, are governed by the laws of England and Wales.
If you have a Claim arising out of or in connection with these Terms or the Services, we ask that you contact us first at [email protected] and give us a reasonable opportunity (at least 30 days from written notice) to resolve the matter informally before taking any formal action. We will make every reasonable effort to resolve disputes quickly and fairly.
If a Claim cannot be resolved through informal negotiation, either party may bring proceedings in the courts of England and Wales, which will have exclusive jurisdiction over any Claim. If you are a consumer, you may instead bring a claim before the courts of the part of the United Kingdom in which you reside.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. These statutory rights cannot be excluded or limited by these Terms.
The Services are provided on an 'as is' and 'as available' basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be error-free, uninterrupted, or free from viruses or other harmful components. We do not endorse, verify, or take responsibility for any content posted by users.
We do not limit or exclude our liability to you for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which, at law, we cannot limit or exclude our liability.
We will not be liable for any indirect, consequential, incidental, special, or punitive damages, nor for any of the following types of loss, whether direct, indirect, consequential, incidental, special, or punitive: financial losses (including loss of profits, earnings, business, goodwill); expected or incidental losses; loss of expected savings; loss of sales; failure to reduce bad debt; reduction in the value of an asset; and loss of, or corruption to, data.
Subject to the paragraphs above, to the fullest extent permitted by law, our total liability to you will not exceed £100.
You agree to defend, indemnify, and hold harmless Gaffer HQ Ltd and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising directly if:
This indemnity does not apply to any loss caused or contributed to by the negligence, fault, or breach of these Terms by Gaffer HQ Ltd. Nothing in this clause limits or excludes your statutory rights as a consumer.
Gaffer HQ Ltd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, pandemic, epidemic, government action, regulatory intervention, failure of third-party infrastructure or internet services, cyberattacks, or industrial action.
Where a force majeure event prevents us from providing the Services for a continuous period of more than 30 days, either party may give written notice to terminate these Terms without liability.
We may suspend or permanently terminate these Terms at any time, without prior notice to you or your consent, and without liability, for any breach of these Terms or for any other reason we consider appropriate, including in order to comply with our obligations under the Online Safety Act 2023 or any other applicable law.
If you wish to terminate these Terms, you must terminate your account. You can do this at any time, for any or no reason. To terminate your account, you must submit a deletion request through your Account Settings. On termination, your right to use the Services ceases immediately.
Clauses which by their nature should survive termination will do so, including clauses 8, 9, 10, and 11.
Entire agreement. These Terms constitute the entire agreement between you and Gaffer HQ Ltd regarding the Services and supersede all prior agreements or understandings.
Severability. If any provision or part of a provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms. The parties agree that the remaining provisions shall continue in full force and effect, and that the intent and commercial effect of the agreement as a whole shall be preserved as closely as possible by the remaining terms.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment. We may assign any or all of our rights and obligations under these Terms at any time, without prior notice to or consent of the user, including in connection with any merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent.
No partnership. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Gaffer HQ Ltd.
For questions about these Terms, please contact us at: